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Changes to Service

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Description    
What is the setup fee to reactivate plans? What is the setup fee to reactivate plans?
 If a plan has been suspended, there is no fee to REACTIVATE it. However recurring billing invoices are still generated for a suspended account. If you have a suspended account and no longer wish to receive renewal invoices, you will need to make sure the account is DELETED in order to avoid being billed monthly charges. A SETUP fee is charged when activat…
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What is the setup fee to downgrade? What is the setup fee to downgrade?
The downgrade fee is the same as the setup fee would be for that plan. Only $19.95 for residential plans and $24.95 for business plans. There is no fee to upgrade. …
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How can I change my DID number? How can I change my DID number?
In order to change your DID number. Please login at: www.voipsb.com Click order service and then confirm the information and click next. From the product menu, click down and select SINGLE DID NUMBER. Add using the Green + sign and then choose the DID. Click Finished and follow the rest of the directions to select your addresses and payment method. After y…
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How do I add an incoming Number (DID) How do I add an incoming Number (DID)
Please follow the steps below to add a DID to your exising account: Go to: https://www.VoIP-SB.com/secure -login with your Virtual Number and password -select the "Order Service" option -verify the address information is correct and select the correct VN -hit 'update' -The middle of screen will show a blue bar with 'product info' and a…
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