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FAQ

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Description    
How It Works How It Works
VoIP Explained. What is VoIP-SB ? VoIP-SB  is a new type of phone service which gives you a choice of a "Monthly Plan" or "Pay as you go" phone service. Make unlimited calls to the US and Canada or other countries using one of our incredible unlimited plans. Or, chose to pay as you go with no monthly service…
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How much bandwidth do I need? How much bandwidth do I need?
How fast does my connection to the Internet need to be in order to use the service?   Your connection speed (bandwidth) must be sufficiently high for the type of vocal codec you are using. Vocal codecs (or just "codec") are the standard means by which your IP Phone (UA) encodes your voice and transmits it across the In…
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How I do call from any phone? How I do call from any phone?
Local Calling Card Access Numbers   Call anywhere in the world from any phone in the world and use your VoIP-SB plan by calling an Area Code Calling Card Access Number. Users can call the selected calling card access number and enter their …
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How do I setup my calling card? How do I setup my calling card?
I would like to configure a calling card..   1. Logon to SOUL(former control panel). 2. Click on VIRTUAL NUMBERS. 3. Determine which Virtual Number you want to use and click on "Set up Calling Card Access" 4. If you wish to use a PIN number enter a 5 digit PIN in the "PIN Number" fiel…
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How do I setup call credit limit for a specific Virtual Number? How do I setup call credit limit for a specific Virtual Number?
How can I setup up call credit limit    1. Logon to SOUL(former control panel) 2. Click on VIRTUAL NUMBERS 3. Select the Virtual Number 4. Enter the amount (your own currency) in the "Pay-as-you-go call credit limit:" field. 5. When this virtual num…
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What is the purpose of 911 and acknowledgement? What is the purpose of 911 and acknowledgement?
Cannot make calls due to error 306      E911 is an emergency public safety response feature in the USA only. We were required by the FCC - Federal Communications Commission of the US to warn and receive client acknowledgement that the E911 over VoIP is limited. …
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How do I transfer a Virtual Number to other account? How do I transfer a Virtual Number to other account?
I would like to transfer my Virtual Number to a different account..     Follow these steps: 1. Logon to SOUL (former control panel) to the destination account. 2. Click on the VIRTUAL NUMBERS tab. 3. Click on the ADD button at the end of the page. 4. Enter the…
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How do I add more Virtual Number to my account? How do I add more Virtual Number to my account?
I  would like to add more Virtual Numbers to my account.   In order to add more Virtual Numbers to your account follow these steps: 1. Logon to SOUL (former control panel) 2. Click on the VIRTUAL NUMBERS tab 3. Click on the ADD button located at the end of the page …
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How do I know if my VOIP adapter is registered to the proxy server? How do I know if my VOIP adapter is registered to the proxy server?
I need to know if my VOIP adapter is registered to VoIP-SB proxy servers..   You can see if your VOIP adapter is registered in SOUL (former control panel) 1. Logon to SOUL 2. Click on VIRTUAL NUMBERS 3. You will see if your VOIP adapter is registere…
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How do I change the time zone in SOUL? How do I change the time zone in SOUL?
To change the time zone in SOUL   Follow these steps: 1. Logon to SOUL(former control panel) 2. Click on ACCOUNT INFORMATION 3. Select the Virtual Number you are making the change for on the right hand side menu under the USER drop down menu. 4. Change the time zone in the TIME ZONE drop…
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How do I configure FAX to email? How do I configure FAX to email?
To configure FAX to email.   Follow these steps:  1. Logon to SOUL(former control panel) 2. Click on DID NUMBERS 3. Select the DID you want to configure as a FAX 4. Click on the CONNECTED TO drop down menu and select "Fax to Email" 5. Enter the email …
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How do I forward calls to another Virtual Number sequentially? How do I forward calls to another Virtual Number sequentially?
In order to forward call to another Virtual Number sequentially.   1. Logon to SOUL(former control panel) 2. Click on FOWARDING 3. On the left hand side menu select the Virtual Number you want to configure forwarding for. 4. Click on STEP 1 …
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How do I assign a DID to a Virtual Numbers? How do I assign a DID to a Virtual Numbers?
To assign a DID to a Virtual Number..   Follow these steps:  1. Logon to SOUL(former control panel) 2. Click on the DID tab 3. Select the DID you want to associate to the Virtual Number 4. Click on the CONNECTED TO dro…
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How do I assing a plan to a virtual number? How do I assing a plan to a virtual number?
In order to assign a plan to a Virtual Number..     Follow these steps: 1. Logon to SOUL (former control panel) 2. Click on PLAN INFORMATION 3. Under the CALLING PLANS section find the plan the you want to associate with the Virtual Number 4. Click on the ENABLED PHONE drop down men…
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How do I forward calls to another Virtual Number simultaneusly? How do I forward calls to another Virtual Number simultaneusly?
 In order to forward calls to another Virtual Number simultaneously.    Follow these steps: 1. Logon to SOUL(former control panel) 2. Click on FOWARDING 3. On the left hand side menu select the Virtual Number you want to configure forwarding for. 4. …
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